While his twins bled profusely, Quaid and his wife, Kimberly, were met by a hospital risk management team, who instead of offering an apology and explanation, provided half-truths and excuses, Quaid told hundreds of journalists Thursday at the annual Association of Healthcare Journalists Conference in Washington D.C.
"Unfortunately this tragic secret in the medical industry will continue until the medical community overwhelms a conspiracy of silence and demands public accountability,” Quaid said. "I do realize that because I'm a known person, we have an opportunity to get the word out."
Quaid said he would testify about patient safety at Congressional hearings, and he has filed a lawsuit against Baxter International, Inc., which manufactures Heparin, the blood thinning drug that a nurse gave his twins at 1,000 times their prescribed dose. Baxter failed to recall its Heparin medications after a similar error killed babies in Indiana.
Quaid has not yet sued Cedars-Sinai, which, he said, also violated his family's privacy. The California State Health Department has fined Cedars-Sinai $25,000 for putting patients in grave danger. As for the hospital bill, Cedars-Sinai told the Quaids not to worry about it.
Quaid said he applauds the hard work of individual health care professionals, but said the medical system is inexcusably broken. As a pilot, he offered up the airline industry as one the medical system can learn from, using the oft-quoted analogy that the number of people who die from preventable medical mistakes would be "equivalent to one commercial airline crash every day of every year."
Airplane crashes are dramatic, and thus attract public attention, which then demands accountability. Unfortunately, most patients who die unnecessarily in hospitals from medical errors, do so silently with only their family and friends as witnesses, he said. He plans to end the silence.
“Public accountability spurs innovation,” Quaid said.
Comments
Good for him. That the hospital "provided half-truths and excuses" instead of an apology sounds par for the course in my experience as a patient. Some of what's behind that is no doubt the desire to avoid a lawsuit, hoping patients and their families can be deceived into thinking nothing went wrong. And I imagine that in many situations they can be deceived pretty easily.
And some of it might be that whatever aspect of medical training or culture discourgages medical professionals from saying "I don't know" also discourages them from saying "I'm sorry."
Posted by: Paul Maurice Martin | Mar 28, 2008 7:06:20 AM
A similar situation happened in Florida. Unfortunately, the boy died. Sebastian Ferrero was given an overdose more than 10 times the prescribed amount. His parents started the Sebastian Ferrero Foundation to promote patient safety and pediatric care.
Posted by: Bob | Mar 28, 2008 7:45:53 AM
There was recently a Supreme Court decision which protected Medtronic (I think) from a form of product liabilty. Baxter among others have sought the same protection for its contribution (not insubstantial) to medical errors. The courts have traditionally ruled in pharma's favor - but that isn't enough. I hear there are some efforts now to achieve great and more secure immunity by way of legislation. The Quaid situation has strenghten the hand of pharma's opponents. Quaid's testimony is likely part of that effort
Posted by: Martin Goldsmith | Mar 28, 2008 9:45:13 AM
Quaid should bring this radical idea to the front line. Imagine that, people actually taking responsibility for their mistakes.
Posted by: Matt | Mar 28, 2008 10:21:59 AM
At this point (more than a decade after IOM), it's clear that "the medical establishment" isn't going to fix itself. Medical errors remain a leading killer of Americans.
It will take celebrities - Dennis Quaid, Oprah, Kanye West, etc. - to frame this issue in a constructive way (i.e. as a SYSTEM PROBLEM vs. opportunity for individual fault/blame of doctors, nurses, patients) to make a difference.
Although folks in healthcare wonkery might be tired of hearing about 98K people dieing each year from preventable medical errors, everyday people in this country don't grasp the scope or the causes of the problem. Or what can make it better (i.e. system change).
Let's hope that Quaid's efforts help in this regard.
I applaud the Quaids for their constructive efforts.
Posted by: matt | Mar 28, 2008 1:15:57 PM
Here is some video from Quaid's speech last night:
http://social-media-university-global.org/2008/03/28/dennis-quaid-video-on-medical-errors/
Posted by: Lee Aase | Mar 28, 2008 3:19:33 PM
Imagine that, people actually taking responsibility for their mistakes.
Posted by: resimler | Mar 28, 2008 5:49:24 PM
We're finding that Corporate America doesn't want regulation and doesn't want accountability (the courts). Would the mortgage mess be different if corporations had either regulation OR accountability?
Wake up America.
Posted by: Peter | Mar 30, 2008 4:10:28 AM
We just lost our 47 year old brother-in-law and the doctors said "I don't know" when asked what killed him. He went in for a colon cancer operation and never recovered, only got sicker by the day. He had an infection which they never treated him for (septis). We screamed and complained, but he died before our eyes. We have not received the results of the autopsy as yet. We also filed a complaint against the hospital with the NYS Health Department. But nothing will bring him back. Anyone out there with other ideas, please tell us.
Posted by: Maureen Goodwin | Mar 31, 2008 6:36:22 AM
Maureen, write to your State's Medical Board and the governing authority in your state that licenses hospitals. Also write to JCAHO. Send everything certified mail and keep copies of their ridiculous responses. They will run you in circles and do nothing, but someday all these complaints and ludicrious replies are going to matter. Do it anyway. Also cc everything to your Governor and local politicians. Also, request a complete copy of the medical record. Good luck.
Posted by: 108DAYS | Apr 3, 2008 10:35:35 PM
A great source for product recall information. A FREE service where users can customize, filter, and track products they want to see recalls for.
http://www.eRecalled.com
Posted by: Jack Bryant | Apr 15, 2008 10:02:55 AM
Susan E. Loggans & Associates represents the Quaids in their lawsuit against Baxter Healthcare Corporation. As the attorneys for the Quaids, we applaud them for their efforts in speaking out about pharmaceutical safety, defective products, medication errors, and for Mr. Quaid’s recent testimony before Congress in opposition to federal preemption of state product liability lawsuits relating to FDA-approved drugs. Furthermore, we commend the Quaids for bringing attention to innovations that may help to improve patient safety and to causes that help preserve peoples’ rights to sue
pharmaceutical companies for their injuries.
At Susan E. Loggans & Associates we believe that every person has a right to recovery if he or she has been wronged.
Posted by: Susan E. Loggans & Associates, P.C. | May 14, 2008 2:46:11 PM
Four years ago I had double knee replacement surgery.
When I was in rehab a nurse tried to give me another patients medication. Thank God, we were in the rehab room because the head nurse saw what was going on. I was litterally hollering that it was not my medication.
The head nurse came over and said to the wacko nurse"That is Joe's medicine not Pat's."
I am scared to death of hospitals.
Pat McAloon
Posted by: Patricia A. McAloon | Aug 24, 2008 4:56:03 PM
I've had six back operations as well as numerous other hospital stays from a car accident when some knucklehead ran a red light and I hit her broadside!
I have seen things that could fill a large book. Not to mention the things they did to me.
Doctors are human. BUT, they get paid WELL, to not make any mistakes!
Nurses on the other hand, have more responsibilities then any doctor. Get paid lousy. And are usually over worked with extra patients.
I have personally stopped breathing TWICE in two different hospitals. Because of, let's call it Bad Medicine!
I have the awful memories of my stays. I have seen far too much!
Posted by: Joel Reid | Aug 24, 2008 11:56:01 PM
Excerpts from registered letters sent to Ronald Reagan Medical Center at UCLA to the CEO and Director of Patient Services -- no response from either of them.
I discovered my mother unconscious when I went to visit her -- she was taken by paramedics to UCLA ER although I reqested she go to Cedars where her primary physician is. Against my mother's wishes, expresssed in her living will which I provided, and my wishes, she was poked and prodded and hurt unnecesssarily. The emergency room was bedlam. They carelessly inserted a catheter and hurt her in doing so so that her unrine was bloody and the internal cut was stinging her. Her arms were black and blue from nurses trying to put needles into her although her primary physician's nurses never hurt her. She was put in a neck brace (unnecessarily) six hours after she arrived at ER which was too big which she begged to have taken off because it was digging in to her. An ER doctor told the family that she had brain cancer (which she did not) because there was bleeding in her brain because she hit her head. At one point one of the more experienced lab technicians came in, checked her chart and commented that this elderly 100 pound woman was given twice the dose of a medication that she should have been given and she never woke up. The whole experience was a nighmare. My mother was justifiably afraid of hospitals because she intuitively felt that many times when you go in you never come out. I am glad that the Quaid babies survived their horrible experience.
Posted by: Valerie Cox | Aug 25, 2008 7:23:40 PM
Quaid Foundation
335 North Maple Dr.
Suite #351
Beverly Hills, Ca.
90210
Dear Dennis and Kimberly,
Breaking the “Conspiracy of Silence” has caused me incomprehensible retaliation for the last 3 years. As a Registered Nurse of 13 years, I reported a medical error, an Intravenous Infusion of a cardiac medication, made by a “New Grad” nurse that was causing the patient’s heart to stop repeatedly. This was considered “interfering” with another nurse’s patient.
Since that time the Hospital retaliated and reported me to the Nursing Boards to have my Nursing License revoked after I had saved the patient’s life from death by having the infusion stopped.
However the “New Grad” nurse who overdosed the patient had no adverse action taken against her nursing license and continues to practice nursing.
After 2 years of legal fighting it was revealed from the patient’s incomplete medical record that the Hospital gave large amounts of a drug that causes amnesia to the patient. The patient will not know what the hospital did to her heart as she now has the inability to recall events of that night.
I have litigation in progress Dennis and Kimberly and have empathy for your ordeal.
As a nurse I am fighting to save my own career in court for breaking the “Conspiracy of Silence”.
I will do whatever I can to help your foundation and bring awareness to your valid cause and public epidemic of unnecessary Hospital deaths, 100,000 per year.
I am a R.N. and I am on your side of this fight. I am taking my cases to the public arena for public support, the court room. I want my day in court I have something to say and I want everybody to hear me.
Please feel free to use your “public voice” to document and or film a Registered Nurse’s personal crusade in court to save lives for your foundation for public awareness, by breaking the Conspiracy of Silence.
I am not the nurse who is keeping silent. Please hear my voice.
Posted by: M.M. | Aug 31, 2008 8:26:13 AM
At least Dennis Quaid is trying to do something…My amazing 39 year old handsome gentleman firefighter brother died in a supposedly very “top” NY City hospital due to hospital error in April of 2007. The NY State department of health found he could of been saved several times…but the hospital was not doing their job.(the attending doctor did not even know he was on call…and never showed up!!) A lesson to all: do not leave your loved ones in a hospital alone and do not think that the hospital staff can be trusted..if you feel you are not getting proper care shout from the mountain tops to get help!!!
Posted by: erin | Sep 1, 2008 7:35:02 PM
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