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March 28, 2008

Dennis Quaid takes on hospital errors

Oie_800px_dennis_quaid_dn_sc_04_1_2Hospital patient safety has a new celebrity advocate in Dennis Quaid, whose twin newborns received a massive overdose of a blood thinner last year at Cedars-Sinai Medical Center while being treated for infections.

While his twins bled profusely, Quaid and his wife, Kimberly, were met by a hospital risk management team, who instead of offering an apology and explanation, provided half-truths and excuses, Quaid told hundreds of journalists Thursday at the annual Association of Healthcare Journalists Conference in Washington D.C.

The Quaids' experience has been widely covered in the press, and he and his wife recently started The Quaid Foundation to shine a spotlight on the 100,000 people who the Institute of Medicine estimates die annually from preventable hospital errors.

"Unfortunately this tragic secret in the medical industry will continue until the medical community overwhelms a conspiracy of silence and demands public accountability,” Quaid said. "I do realize that because I'm a known person, we have an opportunity to get the word out."

Quaid said he would testify about patient safety at Congressional hearings, and he has filed a lawsuit against Baxter International, Inc., which manufactures Heparin, the blood thinning drug that a nurse gave his twins at 1,000 times their prescribed dose. Baxter failed to recall its Heparin medications after a similar error killed babies in Indiana.

Quaid has not yet sued Cedars-Sinai, which, he said, also violated his family's privacy. The California State Health Department has fined Cedars-Sinai $25,000 for putting patients in grave danger. As for the hospital bill, Cedars-Sinai told the Quaids not to worry about it.

Quaid said he applauds the hard work of individual health care professionals, but said the medical system is inexcusably broken. As a pilot, he offered up the airline industry as one the medical system can learn from, using the oft-quoted analogy that the number of people who die from preventable medical mistakes would be "equivalent to one commercial airline crash every day of every year."

Airplane crashes are dramatic, and thus attract public attention, which then demands accountability. Unfortunately, most patients who die unnecessarily in hospitals from medical errors, do so silently with only their family and friends as witnesses, he said. He plans to end the silence.

“Public accountability spurs innovation,” Quaid said.

SEE ALSO: "Dennis Quaid's Kids: Are VIPs safer?" by Bob Wachter.

March 28, 2008 in Hospitals, Patient Safety, Quality | Permalink

Comments

Good for him. That the hospital "provided half-truths and excuses" instead of an apology sounds par for the course in my experience as a patient. Some of what's behind that is no doubt the desire to avoid a lawsuit, hoping patients and their families can be deceived into thinking nothing went wrong. And I imagine that in many situations they can be deceived pretty easily.

And some of it might be that whatever aspect of medical training or culture discourgages medical professionals from saying "I don't know" also discourages them from saying "I'm sorry."

Posted by: Paul Maurice Martin | Mar 28, 2008 7:06:20 AM

A similar situation happened in Florida. Unfortunately, the boy died. Sebastian Ferrero was given an overdose more than 10 times the prescribed amount. His parents started the Sebastian Ferrero Foundation to promote patient safety and pediatric care.

Posted by: Bob | Mar 28, 2008 7:45:53 AM

There was recently a Supreme Court decision which protected Medtronic (I think) from a form of product liabilty. Baxter among others have sought the same protection for its contribution (not insubstantial) to medical errors. The courts have traditionally ruled in pharma's favor - but that isn't enough. I hear there are some efforts now to achieve great and more secure immunity by way of legislation. The Quaid situation has strenghten the hand of pharma's opponents. Quaid's testimony is likely part of that effort

Posted by: Martin Goldsmith | Mar 28, 2008 9:45:13 AM

Quaid should bring this radical idea to the front line. Imagine that, people actually taking responsibility for their mistakes.

Posted by: Matt | Mar 28, 2008 10:21:59 AM

At this point (more than a decade after IOM), it's clear that "the medical establishment" isn't going to fix itself. Medical errors remain a leading killer of Americans.

It will take celebrities - Dennis Quaid, Oprah, Kanye West, etc. - to frame this issue in a constructive way (i.e. as a SYSTEM PROBLEM vs. opportunity for individual fault/blame of doctors, nurses, patients) to make a difference.

Although folks in healthcare wonkery might be tired of hearing about 98K people dieing each year from preventable medical errors, everyday people in this country don't grasp the scope or the causes of the problem. Or what can make it better (i.e. system change).

Let's hope that Quaid's efforts help in this regard.

I applaud the Quaids for their constructive efforts.

Posted by: matt | Mar 28, 2008 1:15:57 PM

Here is some video from Quaid's speech last night:

http://social-media-university-global.org/2008/03/28/dennis-quaid-video-on-medical-errors/

Posted by: Lee Aase | Mar 28, 2008 3:19:33 PM

Imagine that, people actually taking responsibility for their mistakes.

Posted by: resimler | Mar 28, 2008 5:49:24 PM

We're finding that Corporate America doesn't want regulation and doesn't want accountability (the courts). Would the mortgage mess be different if corporations had either regulation OR accountability?
Wake up America.

Posted by: Peter | Mar 30, 2008 4:10:28 AM

We just lost our 47 year old brother-in-law and the doctors said "I don't know" when asked what killed him. He went in for a colon cancer operation and never recovered, only got sicker by the day. He had an infection which they never treated him for (septis). We screamed and complained, but he died before our eyes. We have not received the results of the autopsy as yet. We also filed a complaint against the hospital with the NYS Health Department. But nothing will bring him back. Anyone out there with other ideas, please tell us.

Posted by: Maureen Goodwin | Mar 31, 2008 6:36:22 AM

Maureen, write to your State's Medical Board and the governing authority in your state that licenses hospitals. Also write to JCAHO. Send everything certified mail and keep copies of their ridiculous responses. They will run you in circles and do nothing, but someday all these complaints and ludicrious replies are going to matter. Do it anyway. Also cc everything to your Governor and local politicians. Also, request a complete copy of the medical record. Good luck.

Posted by: 108DAYS | Apr 3, 2008 10:35:35 PM

A great source for product recall information. A FREE service where users can customize, filter, and track products they want to see recalls for.

http://www.eRecalled.com

Posted by: Jack Bryant | Apr 15, 2008 10:02:55 AM

Susan E. Loggans & Associates represents the Quaids in their lawsuit against Baxter Healthcare Corporation. As the attorneys for the Quaids, we applaud them for their efforts in speaking out about pharmaceutical safety, defective products, medication errors, and for Mr. Quaid’s recent testimony before Congress in opposition to federal preemption of state product liability lawsuits relating to FDA-approved drugs. Furthermore, we commend the Quaids for bringing attention to innovations that may help to improve patient safety and to causes that help preserve peoples’ rights to sue
pharmaceutical companies for their injuries.

At Susan E. Loggans & Associates we believe that every person has a right to recovery if he or she has been wronged.

Posted by: Susan E. Loggans & Associates, P.C. | May 14, 2008 2:46:11 PM

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